Customer Experience Manager

  • Permanent
  • Bristol, South West
  • Posted 14th April 2018
  • £40000 - £50000 per Annum + Competitive Benefits
  • Ref: 659264
With an established reputation for strong service delivery, our Client is looking to engage with an Customer Experience Manager to lead and further improve the customer journey and engagement across digital and telephony channels.

Your core role will require you to
*Develop and design customer journeys which support our vision of being the market leader and ensures total customer service satisfaction.
*Deliver successful customer journeys and experience improvements.
*Continually review and improve processes ensuring the increase of customer satisfaction.
*Engage across the group and be a business partner to areas of the business that provide advice and support, identifying potential customer impacting improvement initiatives and service improvements.
*Work with senior leaders to agree, prioritise, plan, coordinate implementation and follow up on all process improvement activities with successful outcomes.

Essentially you will consider yourself
*An expert in improving customer journeys through designing, owning and delivery customer journey initiatives.
*To be a proven experience in leading customer journey change programmes.
*To have a strong commercial outlook to ensure business focus.
*A highly motivated, influential leader who will be able to engage and inspire success through others.
*An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance results and embed a culture of continuous improvement.
*Ability to act as a driver for change.

This is a very varied and exciting role which will require review of existing procedures, implementation of change and solid leadership skills from the start. You will support development/enhancement within a professional services environment.

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