Contact Centre Operations Manager

  • Permanent
  • Bristol, South West
  • Posted 13th April 2018
  • £38000 - £48000 per Annum + Competitive Benefits
  • Ref: 632589
Artis Customer Contact are pleased to be working with a well-known leading global brand who is looking for a high calibre Contact Centre Operations Manager to support and lead a contact centre of circa 70fte. This multi-campaign environment is fast paced, diverse and highly driven, so they need a contact centre manager that's engaging, highly motivated and an effective performance leader.

This is a fantastic opportunity for experienced forward-thinking Contact Centre Operations Manager to develop their own skills further with an organisation committed and focused on employee engagement.

You must have the following skills
*Extensive experience of managing team leaders within a mulit-campaign contact centre.
*Exposure to a multi-product or client management contact centre.
*Self-motivated and enthusiastic with the ability to deliver results.
*Excellent people/performance management skills; quick to identify behavioural issues.

Our client would ideally like to engage with candidates who have the hands-on ability to develop, mentor and coach team leader leading to an improved performance whilst being able to bring in new ideas to the strategic plans moving forward.

Benefits included
*Competitive salary with excellent bonus
*Lifestyle benefits package with discounts available across the region
*25 days' holiday, including statutory holidays

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy:

Apply for this Vacancy

Read our terms & conditions

Not Tempted?

If you’re not keen on the above role but would like to submit your CV for future reference by out specialist recruiters, simply complete the 'Register' form on this page. We will be in touch with any vacancies matching your experience.

Refer a Friend

If this role may suit someone you know please feel free to forward it on to them; we offer a referral bounty of up to £500!

Share by email