Senior Resource Planning and MI Analyst

  • Permanent
  • Swindon, South West
  • Posted 3rd January 2018
  • £28000 - £33000 per Annum + Competitive Benefits & Bonus
  • Ref: 602967
I'm excited to be working with this award-winning Wiltshire based organisation again. Due to their continued success I have been asked to recruit Senior Resource Planning and MI Analyst to support their high performing contact centre operation.

You will be responsible for ensuring the optimal use of resources across the business, providing forecasting, planning, scheduling services, and management information.

The day to day role will consist of
*Managing the demand assessment across the business, ensuring the delivery of medium work load projections, resource gap and recruitment.
*Provide exceptional forecasting on a short, medium and long-term basis.
*Deliver effective shift planning, scheduling, and real-time management.
*Build exceptional relationships across the business.
Required Skills and Experience
*Advanced knowledge of the end to end resource planning methodologies and contact centre dynamics.
*Exceptional numerical skills and a strategic thinking with proven ability to work with the current and future operations.
*Exceptional people management skills, with the ability to recruit, lead and develop a high performing team.

If you have a solid track record in contact centre resource planning and team management and for a confidential chat please get in touch today.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

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